![]() Refund availability for single returns and books bundles ![]() If your e-book or audiobook won't load or play, try these troubleshooting steps. If you would still like a refund or you are requesting the refund for another reason, see the info below. Option 2: Ask for a refund on the Google Assistant For hardware devices: To return or get a refund for devices you bought on the Google Store, go to the Google Store refunds page.Most emails with refund decisions arrive within 15 minutes, but they can take up to 4 business days.If you don't find the order, you may have bought it on a different Google Account.If you have multiple refund requests, repeat these steps for each item you bought.Complete the form and note that you'd like a refund.Select the option that describes your situation.For the order you want to return, click Report a problem.Click Payments & subscriptions Budget & order history. ![]()
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